Return Policy

1. Contact us before returning an item

Email vip@animategoods.com before sending anything back. Include your order number, the reason for the request, and clear photographs or video if the item is damaged, defective, or different from what you ordered.

Do not send an item to either company address without return authorization. We will confirm whether the request is eligible and provide the return instructions, recipient details, and any applicable deadline for your order.

2. Return eligibility

Eligibility depends on the type of item, its condition, whether personalization or production has started, the reason for return, and any mandatory consumer rights that apply.

• An approved non-personalized return must normally be unused, unaltered, and complete with its original packaging and included parts.
• A piece made or personalized to your specifications may not be eligible for a change-of-mind return after production has begun.
• Restrictions on change-of-mind returns do not limit remedies that apply to an item that arrives damaged, defective, materially different from the description, or incorrect.
• Clearance or final-sale wording applies only when it is displayed before purchase and is permitted by applicable law.

3. Confirmed return address

After your return is approved, use the address below only with the recipient and delivery instructions provided by support:

Yi Xiang, Room 7-2-1, Dongcheng International, No. 796 Ya’ai Road, Yinzhou District, Ningbo, Zhejiang, China.

The registered address of Cherrycom Worldwide SL in Spain is not a return address. A parcel sent without authorization, to the wrong address, or without the requested order reference may be delayed or rejected.

4. Return shipping

For an approved change-of-mind return, the customer is responsible for return shipping and any related duties unless we agree otherwise in writing or applicable law requires a different result.

For a verified damaged, defective, or incorrect item, we will provide an appropriate remedy and return-cost instructions where required by applicable law or agreed with you. Keep proof of dispatch and use a trackable service when requested.

5. Inspection and refunds

We will inspect an approved return after it arrives. We will tell you whether a refund, replacement, repair, or another remedy applies. A refund that is approved will be sent to the original payment method unless the law requires or the parties agree to another method.

Your bank, card issuer, or payment provider may need additional time to display a completed refund. Original shipping, return shipping, duties, and other charges are refunded only where the confirmed return terms or applicable law require it.

6. Damage, defects, and delivery problems

Inspect the parcel after delivery and contact us promptly if it is damaged, incomplete, incorrect, or not delivered. Keep the packaging and provide photographs or an unboxing video when reasonably available, because the carrier or payment provider may require evidence.

Do not attempt a repair or modification before we have reviewed the problem, as this can affect the available remedy.

7. Mandatory rights and contact

Nothing in this policy excludes or limits a consumer right or remedy that cannot lawfully be excluded or limited. Where this policy and a mandatory rule differ, the mandatory rule applies.

Questions about this policy can be sent to vip@animategoods.com.