1. Who operates this website
This website is jointly operated by Cherrycom Worldwide SL and Yi Xiang.
The operators may handle personal information needed for website administration, customer accounts, orders, personalization, customer support, payment coordination, shipping, returns, security, and legal compliance. You may use the contact address below for a privacy request, and the operators will coordinate the response as appropriate.
2. Information we collect
Depending on how you use the website, we may collect:
- identity and contact details, including name, email, telephone number, billing address, and shipping address;
- account information, including login credentials stored in protected form, preferences, and consent records;
- order and support information, including products, selected options, order status, correspondence, and return requests;
- personalization material, including a name, message, and an optional photograph uploaded for an order;
- payment and transaction references supplied by WooCommerce or the applicable payment provider; and
- technical and usage information, including IP address, browser and device details, pages viewed, session and cart identifiers, referral or campaign context, security logs, and website statistics.
3. How we use information
We use personal information where needed to:
- operate the website, cart, checkout, account, and order-status services;
- confirm production requirements, prepare personalization, fulfil and deliver orders, and handle returns or support;
- process and reconcile payments and help prevent fraud or misuse;
- communicate transactional messages and respond to questions;
- send marketing communications only where you have opted in or another lawful basis applies, with an unsubscribe option;
- measure and improve website reliability and use; and
- meet accounting, tax, consumer-protection, data-protection, security, and other legal obligations.
4. Payments and information sharing
Payments are handled through the method presented at checkout and processed by the disclosed payment provider. The storefront does not ask you to send full card or wallet credentials by email. Payment providers process information under their own privacy terms as well as instructions connected to the transaction.
We may share necessary information with the other website operator, hosting and website providers, WooCommerce and WordPress services, payment processors, fraud-prevention services, couriers, fulfilment partners, customer-support providers, professional advisers, and public authorities where required by law. We do not sell personal information for money.
6. Retention and security
We keep personal information only for as long as reasonably needed for the purpose collected, including order fulfilment, support, accounting, tax, fraud prevention, dispute handling, and legal obligations. Different records therefore have different retention periods.
We use reasonable technical and organizational safeguards, including encrypted connections, access controls, protected account credentials, and restricted handling of personalization files. No internet or storage system can be guaranteed completely secure.
7. International handling
Because the website is jointly operated from Spain and China and uses international service providers, personal information may be handled outside your country. Where applicable law requires transfer safeguards or additional information, the operators and relevant providers will apply the required measures.
8. Your choices and rights
Depending on the law that applies, you may have rights to access, correct, delete, restrict, object to, or obtain a copy of personal information, and to withdraw consent for future processing. You may also unsubscribe from marketing messages at any time.
Some information cannot be deleted immediately where it must be retained for an order, security, accounting, tax, legal claim, or another lawful reason. We may need to verify your identity before completing a request.
9. Children, changes, and contact
This website is intended for customers able to enter a purchase contract and is not directed to children. If you believe a child has supplied personal information without appropriate authorization, contact us.
We may update this policy when our services, providers, or obligations change. The effective date at the top identifies the current version.
Questions about this policy can be sent to vip@animategoods.com.
Send us your question and, if relevant, include your order number.